Jackpot Journal is an independent review site about William Hill for players in the United Kingdom. We write guides on the casino's bonuses, payments, apps, safety and games so you can read the details before you decide whether to sign up.
We are not William Hill and we are not the operator. We do not run the casino, hold player accounts or speak for the company. "We" on this site means the editorial team of Jackpot Journal. Our relationship with the operator is limited to what the "How we make money" section below explains, and it does not decide what a page says about William Hill.
What this site covers
The pages here cover the parts of William Hill that players search for most: the welcome offer and other bonuses with their conditions, how to deposit and withdraw, the apps and the mobile site, licensing and safety, and individual games and game types. Each guide explains how a feature works, what it costs and what to watch for, including the downsides, so you can compare it with other options before you sign up.
There is also a lot we cannot do. We cannot open, close or change a casino account, process a payment, release a withdrawal, reset a password or settle a dispute. Questions about your account go to William Hill support. If you have a complaint, raise it through the operator's complaints process first. The safer gambling page lists free support if gambling is causing you worry.
Independence and corrections
Our pages are written by the editorial team, not by the operator, and William Hill does not decide what a page says. Where a bonus has a drawback, a restriction or a condition that makes it poor value, the page says so. A page that only listed the attractive parts of an offer would not help you.
Mistakes happen and details change over time. If you spot something wrong or out of date, tell us through the contact page. Name the page and the line, and say what you found when you checked, so the correction can be made quickly. When a detail is confirmed as wrong, the page is corrected and its update date changes.
Please keep account questions for William Hill support. A message to us about a blocked login or a missing payment cannot fix it, because we have no access to your account or to the operator's systems.
