Making a William Hill deposit takes the five steps listed above, and you need two things before you start: an account and a payment method that belongs to you. If you have not registered yet, the sign-up guide comes first, because the cashier is reached after you log in. Have your payment details to hand and check the tables above, which show every method you can deposit with and which of them also work for withdrawals. It also helps to decide the amount before you open the cashier, so you are not choosing it under pressure at the last step. The sections below cover the checks behind a deposit, what to do if a payment fails and how to keep your spending under control.
What stands behind the deposit steps
The deposit itself happens in the cashier, which you reach after logging in. The methods you can choose from are Visa Debit, Mastercard, PayPal, Apple Pay, Skrill and Bank transfer / Pay by Bank. The table above shows each one, and every method listed there is available for deposits.
Before you can deposit, the account has to pass the checks that every UK-licensed casino carries out: your age and identity are verified. William Hill requires this verification, so have a valid identity document ready when you register, and expect to be asked for it. The verification guide explains what the process involves. Those checks apply whichever payment method you pick.
Methods differ in practical ways. Card payments use a bank card in your own name. For gambling in Great Britain, that card must be a debit card, as credit cards cannot be used. Wallet options such as PayPal and Skrill run through an account you hold with that provider, so you need to have it set up beforehand. Bank transfer and Pay by Bank move money straight from your bank. The table also shows which methods can be used for withdrawals, so check it before you plan around a single method for both directions.
Using the same payment method for deposits and withdrawals is often convenient, and the table shows where that is possible. The withdrawals guide covers the way out in more detail.
A little preparation makes the process smoother. Decide in advance how much you intend to deposit, choose the method that you can also use to withdraw if you want one route for both, and check that the name on the payment method is your own. Doing this before you open the cashier means the steps above take less time, because you are not searching for details halfway through.
If you are new, you may also see a welcome offer when you register. Read its terms on the welcome bonus page before you deposit, because a bonus brings conditions with it. T&Cs apply.
18+ · T&Cs apply
If a payment does not go through
A failed deposit is usually a small problem. These are the points to check, in order.
- Payment details. Re-enter the card number, expiry date and name carefully, or confirm that the wallet account has what it needs.
- The method itself. Make sure it is one from the list above, and that it is a debit card if you are paying by card.
- Your own account. Confirm that you have logged in to the right account and that your verification is complete.
- Your bank or provider. A bank can tell you whether it declined or held a payment, which a casino cannot always see.
If none of this fixes it, contact support. Live chat is available 24/7 (live chat), and support is also reachable by email and by phone. Tell them what you tried and what message you saw, and keep your account details to yourself: support does not need your password.
A document that is rejected during verification is a separate case. Check that the image is clear and complete, and send it again. The verification guide lists what to look at. A forgotten password is handled through the login page, where the route back into your account starts.
If you find that you are depositing more than you meant to, treat that as a reason to stop and review your limits rather than to try another method.
Keeping your account and spending under control
Enter your password only on William Hill's own website or app, and never in a message, an email link or another site. This site has no login or payment form, so nothing you read here asks for your details.
Set a deposit limit before your first deposit. UK-licensed operators must offer deposit limits, time-outs and self-exclusion, and a limit you choose in advance does its job better than one chosen mid-session. Pay in only what you can afford to lose, because gambling is entertainment that costs money.
If other people use your phone or computer, log out when you finish and do not store your payment details where they can be seen. Check your bank or wallet statement now and then, so that you recognise every payment on it.
Keep your documents ready and your contact details up to date, so a check does not hold you up when you want to use your account. If you want to take a longer break from gambling, the safer gambling page explains the options, and GAMSTOP covers UK-licensed online casinos.