To sign up at William Hill you register on its website, enter your personal details, verify your identity and then make a first deposit as the last step. The steps above show the order. Before you start, have your personal details ready, make sure you are 18 or over and keep an identity document within reach, since the age and identity check is part of registration. You can register from a computer or from a phone; pick the device where it is easiest to photograph or scan your document. If you already have an account, go to the login page instead. The sections below explain what the checks involve, what to do if a step fails and how to set limits from the start.
What happens behind the registration steps
Registration is more than filling in a form. UK-licensed casinos must verify your age and identity before you can deposit or play, and William Hill requires that verification, so it is part of signing up. The verification guide explains the process in more detail.
In practice, that means the details you enter should match your identity document. Use your full legal name, your date of birth and your home address as they appear on your document, because a mismatch can make a check take longer. Type carefully, and do not use a nickname or a different spelling.
The minimum age is 18. That applies on every device and to every player, whatever else the offer or the game involves.
The last step in the list above, the first deposit, links registration to the welcome offer. The offer is a separate decision from the account itself, so you can register, complete verification and read its conditions before you pay anything in. If you want to see what the offer involves first, the welcome bonus page covers it, and T&Cs apply. Players who are specifically looking for an offer that needs no deposit can read the no deposit bonus codes page to see what is currently available. The deposits guide explains the payment side once your account is ready.
Having the right things to hand saves time. Keep these ready before you open the registration page:
- your full name, date of birth and home address, exactly as they appear on your identity document;
- a valid identity document, in a form you can photograph or scan clearly;
- an email address you can access and a phone you can use;
- the payment method you plan to use later, if you intend to deposit.
Gathering them first means you can complete registration in one sitting, instead of stopping halfway to look for a document.
The mobile version works in the phone's browser, so a phone is enough to complete every step.
18+ · T&Cs apply
If registration does not go smoothly
Most sign-up problems come from a small number of causes.
- Details that do not match. If your name, date of birth or address differs from your document, correct the entry before you try again.
- A document that is rejected. Check that the image is clear, complete and readable, and send it again.
- A forgotten password. Once you have an account, the route back in starts at the login page.
- Typing errors. An email address with a mistake in it is an easy error to make, and it can stop you from getting back into the account later.
If none of these is the cause, contact support. Live chat is available 24/7 (live chat), and support can also be reached by email and by phone. Tell them what you entered and what happened, and do not give out your password: support does not need it.
If a step stalls, read any message on the screen carefully before trying again, because it usually names the detail that needs fixing. Repeated attempts with the same details lead to the same result.
Verification can take some time. Do not look for a way around the checks, and do not use someone else's details to register. An account must belong to the person who plays on it.
Starting with control in place
Choose a strong password that you use nowhere else, and enter it only on William Hill's own website or app. This site has no sign-up or login form, so nothing here ever asks for your details.
Decide how much you are comfortable spending before you begin, and set a deposit limit when you open the account. UK-licensed operators must offer deposit limits, time-outs and self-exclusion, and a limit chosen in advance works better than one chosen mid-session. Gambling is entertainment that costs money, so pay in only what you can afford to lose.
Keep one account only, in your own name. Registering a second account, or using details that belong to someone else, causes problems with the checks and should be avoided. If you share a device with family or friends, log out after each session so nobody else can reach your account.
If you later want a break, the safer gambling page lists the options, and GAMSTOP covers UK-licensed online casinos.