How to check the licence and what it covers
The evidence table above gives you the licence number, the operator and the year William Hill started, 1998. Open the Gambling Commission register entry, compare the number with the one above and confirm that the company name matches. A licence that does not appear in the register, or a number that does not match, is a reason to stop and not deposit.
The operator is registered in Gibraltar, while the licence that lets it serve players in Great Britain comes from the UKGC. That licence is the one that matters for you, because it brings the UK rules with it.
Licensed operators must test their games for fairness, protect customer funds, handle complaints through a set process with an approved dispute service behind it, and offer deposit limits, time-outs and self-exclusion. They must also verify your age and identity before you deposit or play, so expect to be asked for documents; the verification guide shows what is usually needed. These are duties of every licensee. How a particular operator applies them is something you judge from its terms and from how it handles a problem, so read the terms and conditions before you deposit. The about page covers who runs this site.
18+ · T&Cs apply
Pros and cons
Pros
- Holds UKGC licence, with a number you can look up in the public register
- Run by WHG (International) Limited (evoke plc group), an operator named in the register
- Support through live chat, email and phone, with live chat available 24/7 (live chat)
- Open since 1998
Cons
- Identity checks are required, so you need documents to hand before you can withdraw
- The operator is registered in Gibraltar, so you need the register entry rather than the site name to confirm who holds the licence
- A licence sets minimum standards only; offer terms differ and need reading one by one, with T&Cs apply on every promotion
Protecting yourself
Most of the protection sits in your own account settings. Set a deposit limit before you add money, use a time-out when you want a break, and choose self-exclusion if you need a longer one. All three are tools a UK licensee must offer.
GAMSTOP is a free service that blocks you from every UK-licensed online operator at once, and it covers William Hill. If you want to talk to someone, GamCare runs the National Gambling Helpline. The safer gambling page walks through the tools in more detail.
Protect the account itself as well. Choose a password that no other site uses, never share it, and be wary of messages asking you to confirm your login or payment details; the sign-in page you reach through William Hill login is the one to use. If something looks wrong with your account, contact support through live chat, which runs 24/7 (live chat), and change your password straight away. Support can also be reached by email and phone.