Verifying your William Hill account means proving who you are with documents, and you do it from inside your account, as the steps above show. Before you start, have your documents ready and check that they are clear, complete and in date. Once the check is done, you can go on to deposits and, later, withdrawals. The steps and the requirements table above show the order and what is needed, so the sections below cover what sits behind them and what to do if the check stalls.
What the verification involves
William Hill requires verification, and as a UK-licensed operator it has to confirm your age and identity before you can deposit or play.
In practice you upload the documents William Hill asks for in your account. As general advice, a photo ID and a recent proof of address are the usual kinds, but follow whatever William Hill asks for, because the request is what counts. Read each request from William Hill carefully before you upload, so you send the right document the first time. As a general rule, checks go faster when the name on your documents matches the name on your account, and the same applies to the details of any payment method you use.
Allow time for the check and do not plan around a particular speed. Image quality is the part you control: a sharp, complete photo of each document, with all four edges visible and nothing covered, is less likely to be rejected than a blurry or cropped one. If you want to know what comes after verification, the withdrawals page explains the process.
If your payment method and your account name differ, it is worth telling support before you deposit, since mismatched names are a common reason for a check to stall in general. The deposits page covers the payment side, so it helps to read it before you pay in.
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Common problems and what to do
A document is rejected. The usual causes are a blurry image, a cropped edge, an expired document or a name that does not match the account. Take a fresh photo in good light, check that the document is in date and upload it again.
Details do not match. If the name or address on your account differs from your documents, contact support before you upload anything else, so the mismatch is fixed at the source.
You are unsure what to send. Do not guess. Ask support which documents are needed for your case.
Nothing seems to happen. Check that every upload went through, then contact support. William Hill offers live chat, email and phone, and live chat is available 24/7 (live chat). This site is not William Hill and cannot see or change your account, so support questions go to William Hill directly.
A document has expired. Expired documents are usually refused. Use one that is in date, and if you do not have one to hand, contact support to ask what else can be accepted.
You cannot reach your account. Use the login page to check how to sign in, and reset your password through William Hill's own website or app rather than through any link you were sent.
Keeping your account safe
Upload documents only from inside your account on William Hill's own website or app. This site has no verification form and will never ask for your documents, so treat any message or page that does as suspect. Use a password that you do not use anywhere else, and keep the documents in a place you can find them. Keep the confirmation of your upload if you receive one, and note when you sent it, so support can find it quickly. Setting a deposit limit while you are in your account is a sensible habit, and the safer gambling page explains the tools you can use.