To log in to William Hill, open the William Hill website or the iPhone or Android app and sign in with the email or username and password you registered with. The steps above cover the route, and this page explains what stands behind them and what to do when a login does not work. There is no login form on this site, so your details never go here.
The table above shows the ways in: the website on desktop and mobile, and an app for each of iPhone and Android. Have your sign-in details ready before you start, and know which email address you used when you registered. If you have no account yet, the sign up guide comes first, and when you are ready you can visit William Hill and sign in there.
What stands behind the login
A login is simple on the surface: you give William Hill the email or username and the password you registered with, and you are in. What happens around it is mostly about the account itself rather than the sign-in screen.
Every UK-licensed operator must verify a customer's age and identity before they can deposit or play, so an account is tied to a real person and real documents. That is why the details you gave at registration matter long after sign-up. The verification guide explains how the checks work in practice, and William Hill requires them.
You can reach William Hill in several ways. The website works on desktop and on mobile, and there are apps for iPhone and for Android. Whichever you choose, the sign-in is the same: you enter the email or username and the password you registered with. If you mainly play on a phone, the mobile version page compares the app with the mobile website and helps you decide which suits you.
The email address and the username are two separate pieces of information, and it helps to know which one you set up. If a login fails, check you are using the detail you registered with and that you have typed the password exactly, including capital letters. A small slip in typing or an old saved password is the usual culprit.
A problem in one route is often easier to diagnose by trying the other. If the website will not load on your computer, try the app on your phone, and the other way round. That quickly shows whether the fault is with your device or connection or with your sign-in details.
When you need a person, William Hill has support by live chat, email and phone. Live chat is available 24/7 (live chat). Have your registered email address and your username ready when you get in touch, so the agent can find your account quickly.
Never share your password with support or anyone else. A genuine member of staff does not need it to help you, and no message from this site will ever ask for it.
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Common login problems and what to do
You have forgotten your password
Use the password reset option on the login screen of the website or app. This is the quickest route, and it is the one the steps above describe. Choose a new password that you do not use anywhere else, and enter it only on the William Hill website or app.
If the reset does not work, check that you are using the email address you registered with, as an old or alternative address will not match your account. Then try the reset once more, and contact support if it still fails.
Your details are rejected
If the website or app says your details are wrong, slow down before you try again. Check that caps lock is off, that the keyboard has not added a space at the end of your email, and that you are not using an old password saved on your device. If you use a password manager, make sure it has the current password stored rather than an earlier one.
Try signing in with the username if the email does not work, or with the email if the username does not. If you have tried several times without success, use the password reset option instead of continuing to guess.
The website or app will not open
Check your internet connection first. On a phone, switch between mobile data and Wi-Fi. Close the app fully and open it again, and update it to the latest version from your phone's app store if an update is waiting. On a computer, reload the page, try another browser, or clear the saved data for the site.
If the website fails but the app works, or the other way round, use whichever works and mention the fault if you contact support.
Something is wrong with your account
If you cannot sort out a login problem yourself, or you have a question about your account that this page does not answer, contact William Hill support. Live chat is available 24/7 (live chat). Support can also be reached by email and by phone, which may suit you better if you want to explain a longer problem or send details.
When you contact support, say what you see, which device you are using and whether the problem is on the website or in the app. Do not send your password. If a document is needed for verification, the verification guide lists what to expect, and a clear, readable document avoids needless delays.
Keeping your account secure
- Enter your password only on William Hill's own website or app. This site has no login form, and you should treat any page that asks you to type your William Hill password as suspect.
- Use a password that is unique to William Hill. Reusing one from another service means a leak elsewhere can expose your account. A password manager makes a long, unique password easy to keep.
- Be careful with messages. An email or text that links to a sign-in page and asks for your password is a common trick. Go to the website or app yourself rather than following the link.
- Log out on shared devices. On a computer or phone that others use, sign out when you finish and do not let the browser save your password.
- Keep your device up to date. Updates to your phone, browser and the William Hill app close security gaps.
Set a deposit limit before you start playing, not after you have signed in and the cashier is open. The safer gambling page explains the tools available.
Keep the email address on your account current, so you can recognise it when support asks which one you registered with. Keep your identity documents handy as well, in case you are asked to provide them.